Customer Service with German (m/f)

Twoje zadania

• managing the end-to-end customer order process, from pre-sales activities to order fulfillment and post-sales support,
• coordinating orders and communication between customers, sales teams, production, logistics, and finance departments,
• entering, updating, and maintaining customer orders, schedules, and master data in ERP/SAP systems,
• monitoring order execution and ensuring timely deliveries while proactively communicating updates, delays, or changes to customers,
• coordinating logistics and export-related activities, including cooperation with transport providers and support with customs documentation,
• verifying the accuracy of commercial and financial documents, including invoices, credit/debit notes, shipping documents, and order confirmations,
• supporting finance-related activities such as payment monitoring, credit limit verification, and cooperation with Accounts Receivable teams,
• handling customer claims and coordinating corrective actions with internal stakeholders,
• preparing operational reports and analyzing order management and logistics-related data,
• supporting process improvement initiatives within customer service and supply chain operations.