Service Desk Operator

3 tygodnie temu dodana przez SIMPLICITY

Umowa o pracę

pełny etat

Warszawa

Dofinansowanie zajęć sportowych
Prywatna opieka medyczna
Imprezy integracyjne

Opis

About our Global Company

Ricoh is a global technology company that has been transforming the way people work for more than 80 years. We empower companies and individuals with services and technologies that inspire innovation, enhance sustainability and boost business growth.

The RICOH Way is our global corporate philosophy and it provides the framework and identity for our organisation. As the world continues to globalise at an accelerated pace, having a coherent and consistent set of values across our organisation provides clear guidance that underpins decision making and addressed the complex issues and challenges that our customers face.

We are searching for a:

Communicative and motivated Service Desk Operator to be the first point of contact for our customers, handling IT incidents and service requests.

Nasze wymagania

Fluent English (min. B2/C1 level) – essential
Awareness of ITIL Framework
Broad technical understanding of IT concepts, through professional or personal experience:
PCs / Laptops
Basic networking
Active Directory
Microsoft Windows operating systems
Microsoft Office / ExchangeCitrix
Mobile devices (smartphones, tablets)

Strong communication and interpersonal skills
Ability to analyze and solve problems logically
Well-organized with a structured and responsible approach to work

Twoje zadania

Provide first-line support for English-speaking customers via phone and email
Log, diagnose, and resolve technical issues, escalating when necessary
Manage the full lifecycle of incidents and service requests, ensuring regular updates to the customer
Escalate functionally to internal teams, customers, or third-party vendors, in line with SLAs
Classify and prioritize incidents according to ITIL processes
Participate in “shift left” initiatives to increase first-line resolution rates
Contribute to and maintain the Knowledge Base for consistent service delivery
Act as a Single Point of Contact (SPOC) and subject matter expert (SME) for technical/process queries

To oferujemy

Stable employment in a global company
Opportunity for professional development
Supportive, experienced team and inclusive working environment
Extensive benefits package: private medical care, sports card, life insurance, and more
Shift work with 12-hour night shifts during the week and 24/7 shifts on weekends.

Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych do realizacji procesu rekrutacji zgodnie z Rozporządzeniem Parlamentu Europejskiego i Rady (UE) 2016/679 z dnia 27 kwietnia 2016 r. w sprawie ochrony osób fizycznych w związku z przetwarzaniem danych osobowych i w sprawie swobodnego przepływu takich danych oraz uchylenia dyrektywy 95/46/WE (RODO).

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